World Class Support and Training

Giving you the back-up and support to rest easy and keep farming

Making sure the technology is running smoothly, everyone knows how to use it, and there’s help on hand when you need it is very important to us, which is why we have an extensive support crew across New Zealand.

Service Desk

Our service desk operates during normal business hours. After-hours emergency support is available 4am – 7pm, 7 days a week. We also have a tech support team located throughout the country, so if you have any technical glitches on farm, a skilled technical expert can get you back up and running ASAP.

Authorised Dealer Network

To ensure we meet our ever-growing customer base, we have hand-picked a group of local milk servicing dealers, located across the country which we call our Authorised Dealer Network. They are well known within their rural communities and are considered experts when it comes to milking plant, shed installs, and servicing.

Our Dealers

Tech Support Team

We know sometimes things go wrong or break on farm which is why we have an in-house experienced and knowledgeable Tech Support team locally available to support our farmers as well as our Authorised Dealer Network. They know our hardware well, understand the software and are well versed in daily dairy procedures and routines.

Local Trainers

All of our customers have access to a local training specialist. Your expert trainer will make sure you’re set up right, work with you to onboard the system and train your team, and is available to support you on your monitoring journey. Here is Kirstin running a second onboarding session with Sarah and Shane.

Up-to-date software

Our subscription customers on SenseHub® Dairy will be automatically updated when new versions become available globally. Your local trainer can assist you with any changes that affect you. There is no cost for these updates and you don’t have to do anything special. Here is our Training Manager demonstrating the system

Global backing

The SenseHub® Dairy platform and technology is owned and developed by MSD Animal Health, who’s philosophy is the Science of Healthier Animals. This means our technology is built to be comfortable for the animal is backed up by extensive science and research and has the support of veterinarians. Have a look at what vet, Ryan Luckman, thinks.

NZ Resources

We know everyone learns differently so having a mixture of face-to-face and online training opportunities and NZ customised digital and print resources available means we have all the bases covered. A dedicated e-learning platform houses all our training material including; videos, quizzes and checklists. When you onboard with us, you are given access to this platform – a great way to refresh staff or up skill new team members at the beginning of the season.

Go to Allflex Learn

Got questions?

If you have a few more questions and would like our FAQs flyer emailed to you, pop your details below and we’ll be in touch.

First Name(Required)

Last Name(Required)

Email(Required)

Region(Required)

Farm Name:(Required)

Consent(Required)

I agree

By clicking this box you agree that Schering-Plough Animal Health Limited (trading as MSD Animal Health) (“MSD Animal Health”) may collect, record and use the information you provide to use in this form and other personal information (please note some of this information maybe personal sensitive information) (“Personal Information”), for the purposes of contacting you and providing you with information in relation to our products (please note some material may be promotional in nature). MSD Animal Health may conduct data analytics on the Personal Information you provide, including to help us improve our services and customise information for you. If you choose not to provide us with your Personal Information, we may not be able to fulfill these purposes. We will keep your Personal Information for only as long as is necessary to carry out the purposes described above (unless we are required or permitted by law to hold the information for a longer period). We may disclose your Personal Information to organisations who assist us and our affiliated companies (which may be located in other countries including the United States, United Kingdom, Singapore, South America, Poland, China or India). If you would like to know more about our privacy policy, including how to access and seek correction of the Personal Information MSD Animal Health holds about you, how to complain about a breach of the New Zealand Privacy Principles, and how MSD Animal Health handles such complaints, please go to OUR COMMITMENT TO PRIVACY – MSD Privacy or contact our Privacy Officer at c/o MSD, PO Box 99-851, Newmarket, Auckland 1149, T +64 9 523 6000, E msd_privacy_office@msd.com.

Please get someone to call me

Number(Required)

Phone

This field is for validation purposes and should be left unchanged.

Join us at the Monitoring Summit

We understand farmers enjoy learning from fellow farmers and jump at opportunities to get off the farm, learn, socialise and share with like-minded people. Each year we run local training discussion groups and a two-day Monitoring Summit. We believe it is all part of the complete wrap-around after-sales support package.